Who do I contact if I have questions about my Companion Pet?

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    Eileen Ramponi

    I tried to change the batteries in my Dad's cat and the screw that holds the batteries in wouldn't come out.  It was stripped.  Are you able to repair the cat?  I bought it for my Dad as a companion pet for Christmas and he loves it.  But it no longer works because the batteries won't stay tight inside.

     

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    Fmhw

    Do the front legs on the pup move? I feel wires in the legs, but the pup does not move. Only his head and tail move. Is this defective?

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    Peter Wallace

    Can the Companion Pets be repaired?
    Is there a repair service after warranty?

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    Cora A Miller

    Can it be repaired. Lost it's sound.

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    Leah stratton

    Our companion pet after every noise blinks its eyes and opens and closes its mouth over and over. They are new batteries and this just randomly started today. We are looking for this one to be repaired, not replaced.

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    Leah stratton

    Has anyone received any help back? I contacted everyone. Hasbro has nothing to do with the pets anymore. I spent the last 24 hours trying to find repair shops for the pup. I cant get ahold of anyone at joy for all or ageless innovations. I will get the pup fixed myself. I just need to know where to get replacement parts. Reading many comments and reviews online, it seems most of these start malfunctioning around 8 months. It's really sad because people get addicted and they last way shorter than a real pet and then when you want them repaired, nobody responds. I was planning on buying my mom a cat for Christmas and my sister was going to buy my nieces a pup like my sons but I dont think its smart anymore because they will all be devastated when they stop working and there is no way whatsoever to get them fixed or to contact anyone..

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    Lmsottile

    The 888 number has been disconnected. I have sent an email asking customer care to call me. I will post it if, and when, I get contacted. Signed, Prespective Customer

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